Announcements

Help Wizard

Step 1

NEXT STEP

PAYMENT PROBLEMS - Not able to update payment details

PAYMENT PROBLEMS - Not able to update payment details

Plan

Premium

Country

 Italy

Device,

honor 9

Operating System

Android

 

My Question or Issue

 I forgot to update my payment details with the new credit card. Now my account has changed automatically in free account and I cannot add or modify payment options because I'm not Premium anymore. If I want to Upgrade to the € 9,99 subscription, appears this message: 

It seems you are not eligible for this offer. You can still get Premium a
t a great price below.

The only way now, is to subscribe the Family Premium plan, but it doesn't interest me.

How can I do to return Premium with the last subscription (€ 9,99) and pay with the new credit card?

Help me please!

Thx

Reply
1 Reply

Hey there !

 

Let's try and figure this issue out togehter.

First, i'd recommand reaching this payment troubleshooting form for base instructions on how to fix the problem.

 

Follow the steps and let me know if it helped !

Suggested posts