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PREMIUM ACCOUNT ON MY PHONE IS NOT WORKING

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PREMIUM ACCOUNT ON MY PHONE IS NOT WORKING

malf0ygranger
Newbie
So I bought for myself a $29.70 worth of Spotify Premium Service Giftcard. And I redeemed it by entering the PIN through my computer, using the same account as the one that I had on my phone. I have the receipt for it and all. But I cannot shuffle or skip songs when I'm using my phone and whenever I tried to, a notification pops out. Saying if I'd like to purchase the Premium account. Like **bleep**? The Spotify on my laptop works fine, the Spotify account on my phone however do not. Is there any way to resolve this issue?? help.
1 Reply

Re: PREMIUM ACCOUNT ON MY PHONE IS NOT WORKING

Maxim
Rock Star 24
Rock Star 24

Hey @malf0ygranger,

 

Here's what to try if you’ve upgraded to Premium but don't see it in the app:

    • Check your subscription page. Your status should be Premium.
    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Upgraded-not-Premium-twitter_support.png

If you've tried all the steps above, please click here. It'll then take you through a survey to point you in the right direction 🙂

MaximRock Star 24
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