PREMIUM TO FREE RANDOMLY???? help help help

[mollymccarthy12]

My Premium account is all of a sudden free. I was listening to it fine in the morning on my way to work and then when I got back in at the end of the day to turn it on, it was free. I pay for it, cant find a number to call, and getting frustrated. Help please. 

[Bittencourt]

Hey @mollymccarthy12, welcome to the Spotify Community!

Don't worry, we're gonna figure this out 🙂

It looks like you have more than one Spotify account. It generally happens when users log in through Facebook. Have you tried logging in other devices?

Can you please double check your credentials? 

[Bittencourt]

Also, here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.