Pagamento

[Angelosakaki]

Eu efetuei o pagamento hj a tarde, por volta das 3/4hrs da tarde fiz por boleto bancário, e ate agora nao estou com o Spotify premium.
É normal essa demora ?

[Maria_B]

Hey @Angelosakaki!

Welcome to the Spotify Community.

We hope you don't mind that we reply in English. If you'd like you get Portuguese support via email with this contact form. You can also find us on Facebook or Twitter.

In this case, there are a couple things that could have happened, we’ll help you get to the bottom of it.

• Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
• If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
• If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow  this guide in our FAQ to find out if you have a second account.

Let us know how it goes.