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Bom dia ,

Não estou conseguindo alterar minha forma de pagamento,  pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento,  poderia me ajudar.

Já entrei em todos os tipos de suporte mas não da certo para alterar  os dados.


1 Reply

Hey @beeandresssa


Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

Keep in mind that the official language used in the Community is English, the replies will be posted in this language. We appreciate your understanding.

To update your payment method keeping the same plan you currently have, just follow this steps:
1. Go to
2. Make sure you're logged in to the correct account in the upper right corner of the screen
3. Scroll down until you see the section "Your plan" and click on the option Update 
4. Select Credit/Debit card and fill the info required

If you have any error message, try it from an incognito/private window or a different browser. In case that the issue persists, we'd recommend trying it on a different device making sure you're on the correct account.

Hope this helps. If you have any additional questions, don't hesitate to ask.

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