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Pago premiun estandarf y no familiar

Pago premiun estandarf y no familiar

Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora.

 

Necesito me cobren el adicional para tener el plan familiar nuevamente urgente

  • Plan

Familiar

Country

Chile

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora.

 

Necesito me cobren el adicional para tener el plan familiar nuevamente urgente

 

<Snip - moderator edit>

 

Reply
1 Reply

Hi there @jotacr,

 

Thanks for reaching out to the Community and welcome!

 

Hope you don't mind us replying in English, as that's the Community official language.

 

If you accidentally changed your subscription from Family to Individual, you can subscribe again to Premium Family here and the change of plan will be made immediately. Since you were already charged for the individual plan, you won't receive a new charge right after you subscribe to Premium Family, just keep in mind that your next billing date will be brought forward a few days to compensate the price difference between both subscriptions.

 

On another note, remember not to send any private info publicly, such as your Spotify receipts.

 

Hope this helps. If you have questions or need anything else, the Community is here for you.

 

Cheers!

CarlosEModerator
 
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