Pague la promo de tres de 3 meses. Solo funcionó 1 mes

[Karen44]

Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente.

Plan

Promoción 3 meses

pais

Colombia

Dispositivo

Xiaomi 8

sistema operativo

Androide 

Mi pregunta o problema

[Joan]

Hi @Karen44,

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community. Be advised that the 3 month trial is only for people who have never used Premium before under any account, including Premium via gift cards or a Family/Duo membership. If this wasn't the case for you, the trial was most likely skipped and you were charged directly.

Hope this clears things up.