Announcements

Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Reply
Highlighted

Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Regular

 

Plan

Free/

Country

Brazil

Device

Moto G6

Operating System

Android 

 

My Question or Issue

Não recebo o email queue confirmou o pagamento, no entanto, já foi debitado do banco.

11 Replies
Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Rock Star 23
Rock Star 23

Hey @kyssyanne, thanks for reaching out to the Community!

 

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart device > log back in in the Spotify app and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

Let me know how this goes.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Regular
The status is Free
[image: image.png]
Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Regular

It says Free

kyssyanne_0-1598288541668.png

 

Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Rock Star 23
Rock Star 23

Hey @kyssyanne,

 

Thanks for the screenshot.

Does the charge on your account show as pending/processing or has it been posted?

 

Keep me updated!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Regular
The charge has already been charged and I have the receipt
.
Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Rock Star 23
Rock Star 23

Hey @kyssyanne,

 

Could you try and see if you have a different  account using this guide?

 

You can also following these steps and see if they help.

 

Let me know how this goes!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Regular

I tried all the steps, but my Spotify plan still continues as Free

Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Rock Star 23
Rock Star 23

Hey @kyssyanne,

 

Thanks for all of the details!

Since you’re having issues with using your Premium features or when you try to access a Premium feature you get a message, don't worry. It generally takes 1-3 business days for the payment to be reflected on Spotify's end and for your account to turn Premium. 

 

I'll follow up with you here in 1-3 business days (Friday of this week) to check if your  account has turned to Premium. If your account turns to Premium before the 1-3 days are up, make sure to let me know. 

 

I hope you'll find this useful. If you need anything else in the meantime, don't hesitate to ask. 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Paguei o boleto do Premium a 14 dias atrás e ainda não liberou

Rock Star 23
Rock Star 23

Hey @kyssyanne,

 

Just checking in as promised a few days ago. Are you able to use your Premium features or does your subscription status still say Free? 


If so, also confirm if you’ve already been charged for Premium on your bank account statement.

 

Keep me updated!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS