Paid £10 for spotify when on student discount

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Paid £10 for spotify when on student discount

jet1308
Casual Listener

Spotify took £10 rather than £5 out of my account when i had student discount registered on the account. I still qualify for the discount and i'm wondering why there was this problem with my subscription

3 Replies

Re: Paid £10 for spotify when on student discount

Rock Star 21
Rock Star 21

Hi @jet1308, thanks for writing!

 

When you click on the link bellow, does your account show as Premium for students?

 

https://www.spotify.com/account/overview/

 

What about the receipts, are they correct? How long have you been using this offer?

BittencourtRock Star 21
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Re: Paid £10 for spotify when on student discount

jet1308
Casual Listener

Yes i had to redo my student discount after i noticed i had been charged. What i'm confused about is that the money was taken out of an account with less than £10 in it leaving it in the negatives. It charged my card after i had an email saying i needed to change my payment option otherwise the premium account would be cancelled.

Re: Paid £10 for spotify when on student discount

Rock Star 21
Rock Star 21

Hey @jet1308,

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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