Paid .99 for 3 months but only got one week.

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Paid .99 for 3 months but only got one week.

MaricellaNemo
Newbie
I signed up for the .99 for 3 months, but it stopped in a week and started ads. First one, I tapped on the 'learn more , it went to a still frame Spotify ad, but I could not go any further with it. It was not 'clickable'. Each time it came up, I tried again. No luck. This is very frustrating because I need the ad free for my massage business. Please help.
1 Reply

Maria_B
Moderator
Moderator

 

Welcome to the Spotify Community.
 
There are a couple things that could have happened, we’ll help you get to the bottom of it.

 

  • Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
  • If a  log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
  • If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know how it goes.

Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart
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