Paid Premium, but my family can´t access because of ¨wrong address¨

[RobertoGracida]

We paid for the premium subscription, but when my daughter is joing, after receiving the invitation, she puts the address, and for some reason, the system tells her that my address and hers don´t match... and I don´t even see my own address, maybe I used my office, I don´t remember... do any of you know where can I see the address I used?  It´s not on ¨My account¨....

[Maxim · Accepted solution]

Hey @RobertoGracida,

Unfortunately, it’s not possible to view/change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂