Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
paid for premium but still looks like using free version
Hey there, @Ecesevinc1
Thanks for coming to the Spotify Community 🙂
We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.
We'd also recommend double-checking the steps at:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/
Let us know if this helps!
Thanks,
/M
Can you help me? Here are my latest transactions from bank.
Hi again @Ecesevinc1,
Thanks for trying Melody's suggestions.
To check, are you definitely logged into the right account that's got the Premium subscription? It might be worth checking the steps here to establish that you're not logged in to a duplicate Free account.
Let us know if this figures things out for you!
checked dont have another account. think real problem is spotify
didnt get my money and talk to my bank they say the transaction is
completed. Or there might be a problem with the sheerid. Please help this
is getting annoying for me.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…