Is Free but should be Premium
iPhone 11 pro max
My Question or Issue
I've been a paying customer for some years now, but suddenly two days ago my subscription went back to the free version. The payment was completed on the 17th of this month, which I verified on my bank account and in the invoices section of spotify. Payment was successful, but the premium subscription is not being activated. I've lost a lot of features that I use the whole day, so this is a big impact.
I don't use two accounts, though, for some reason a second account was created based on my facebook profile. I don't use facebook, so I don't know why this account was created. I've canceled the account, but I'm waiting for a response. Apparently this needs interaction to complete.
Please help me out here!
Solved! Go to Solution.
Welcome to Spotify Community and thanks for reaching out here!
Initially, let's try some primary troubleshooting steps and tips. I recommend that you take a look at this following article and double-check all tips:
It's also suggested that you check if your Premium features aren't working on other devices too, so if possible, try to log in on your desktop or another mobile device.
Keep me posted!