Paid but not activated

[Kevinkhant]

My bank account has been deducted but spotify is showing payment failed.

[Billy-J]

Hey @Kevinkhant, and welcome to the community.

Hope you're doing great! 

Thanks for sharing the screenshot with me. Could you log into your account, and tell me if your subscription status shows as 'Free' or 'Premium'?

Let me know how this goes 🙂 

[Kevinkhant]

Hey billy it’s showin free right now. 

[Shen15]

I have the same problem

*Community Rock Star edit - removed sensitive info*

[Billy-J]

Hey @Shen15, and @Kevinkhant.

Thanks for letting me know 🙂 

Could you try checking out these steps here for the next steps to take?
Let me know how this goes! 

[byogeshwarreddy]

Dude i have the same problem i am trying get the Free 30 day trail , credit card was verified too . But the premium has not activated . 

[Kevinkhant]

Hey billy it didn’t worked. What should i do next? 

[Kevinkhant]

I just now received my money back. Thanks for helping billy. 

[Billy-J]

Hey, @byogeshwarreddy.

Thanks for reaching out.

I'd recommend creating a new thread so I can isolate your issue without any confusion. You can create a new thread here.

@Kevinkhant-

I'm so glad to hear you got this issue fixed. If you need anything else, just let me know 🙂 

@Shen15- 

Do you still need help? Keep me posted 🙂