Paid family subscription and being charged for it again later the same month

[Kayliebotha]

I paid for Spotify premium for family on the 31st of August and I received an email saying that my payment has failed on the 18th of September. Why am I being charged twice in the same month? 

[Jack]

Hey @Kayliebotha,

Thanks for reaching out via the Community.

We'd recommend getting in contact with us directly via email, or by tweeting our support handle. We'll be able to help you out further and take a look under the hood.

It sounds like there might be a possibility of a pending charge, here. Rest assured, this means that the transaction wasn't successful. No money will actually be taken, and the funds should reappear on your statement. The time this takes can vary, depending on your bank.

To double-check this and answer any more questions, we'd encourage you to reach out in either of those links above.

Thanks!

[Kayliebotha]

Thank you for the reply! No money was taken off but my Spotify premium is going to expire prematurely. That's the problem. Any way of fixing it? I'll send an email too 🙂

[Melody]

Hey there, @Kayliebotha!

So sorry about the delay in us getting back to you.

Have you had a chance to reach out to Support now? 🙂

We'll be here if there's anything else.

Many thanks,

/M