Paid for Premium, Still on Free

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Paid for Premium, Still on Free

timmylimmy
Newbie
I had to change cards because the other one was declined so when I did it charged me for the premium. But the app was still telling me I needed to changed it or else I'd have to downgrade and it wouldn't let me access the app otherwise. I eventually just pressed downgrade and now I am back to free. Can I do something about this?
1 Reply

MattSuda
Rock Star 24
Rock Star 24

Hey @timmylimmy

 

First login to your account page to make sure you are subscribed to premium:

https://www.spotify.com/account/overview/

 

If it says you have premium, then check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

MattSudaRock Star 24
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