Paid for Premium, Still on Free

Paid for Premium, Still on Free

I had to change cards because the other one was declined so when I did it charged me for the premium. But the app was still telling me I needed to changed it or else I'd have to downgrade and it wouldn't let me access the app otherwise. I eventually just pressed downgrade and now I am back to free. Can I do something about this?
1 Reply


Hey @timmylimmy


First login to your account page to make sure you are subscribed to premium:


If it says you have premium, then check out this support article:

Does that help?

MattSudaSpotify Star
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