Paid for Premium and the amount got deducted from my bank account.

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Paid for Premium and the amount got deducted from my bank account.

srir1234
Visitor

I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access and I would like that amount to be refunded irrespective of the status. 

Screenshot 2020-02-12 at 11.05.42 AM.png
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Re: Paid for Premium and the amount got deducted from my bank account.

Moderator
Moderator

Hey @srir1234,

 

Thanks for reaching out about this and welcome to the Communtiy. 

 

As a heads-up, if you upgrade from Premium to Premium Family, your payment date is brought forward to cover the increased subscription cost. 

 

This can look like you’ve been charged twice, but you’ll only be charged on this new payment date in the future. You can check this on your account page, under Your plan.

 

Hope you'll find this info useful. Let us know if there's anything else we can help with!

MarioModerator
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