Paid for Premium but account shows the free service?

[Aareese1116]

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I  resubscribed to the premium level like I had previously been on but the app still lists me as having the free acct. The payment has already cleared my bank account. Any ideas on how to get app to recognize me and the premium acct I have paid for?

[Vasil]

Hey there @Aareese1116,

Take a look at this FAQ article, it should help out!
In case it doesn't, click on the link at the bottom end for additional steps 🙂

Cheers! 

[Terry5253]

I have paid for premium, why am I still getting all these commercials, I can’t skip to another song or go back to the previous song

[#4]

Me descuentan y tengo versión gratuita. No puedo escuchar la música que quiero y me saltan anuncios

[#5]

I’m being charged monthly for premium but only seem to be able to get access to free account on my new phone

[#6]

Tried everything from updating app ,canceling account but nothing worked. Still shows free account service but paid for premium using gift card

[Aije]

I need help, I paid subscriptions for 4 months. But my account is still free. Please help. Thank you