Paid for Premium getting Spotify Free

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Paid for Premium getting Spotify Free

zvbwhrq4chhdgta
Casual Listener

Hello,

 

I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work.

 

Payments are up to date, the last being November 10th.

 

The username on my account page appears as zvbwhrq4chhdgta7nqq3cjlfm. I don't know if that was created by Spotify. I do not recognize it.

 

 

 

 

5 Replies
1 person liked this

Re: Paid for Premium getting Spotify Free

mervmasc
Regular

I'm experiencing the same problem in Canada, except that my account name appears fine. Just started about a month ago. Last bill payment Nov 11, 2018.

Getting very frustrated at the lack of support options at Spotify!

Re: Paid for Premium getting Spotify Free

Moderator
Moderator

Hey @zvbwhrq4chhdgta and @mervmasc,

 

Thanks for getting in touch!

 

Find out if you have more than one account. Perhaps you upgraded one account but are logging into a different account. Here you can find instructions on how to find an account.

 

Another possibility is that your subscription has stopped, which can happen due to a variety of reasons. In this case you can subscribe again via this page.

 

Let us know if you have further questions.

 

Have a nice day!

Re: Paid for Premium getting Spotify Free

zvbwhrq4chhdgta
Casual Listener
Only one account. That is not the issue.
Re-subscribed. What happens to the unused time that I have already paid for but cannot use? Will Spotify now take two payments monthly? One payment per my original Premium plan and one payment under the new Premium plan?
1 person liked this

Re: Paid for Premium getting Spotify Free

D-BOS
Casual Listener

I am having the same problem and have been for months!! I need real help NOW please, not a bunch of blogging. 

Is there a PERSON I can talk to??

Thank you,

Shirley

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1 person liked this

Re: Paid for Premium getting Spotify Free

mervmasc
Regular
After weeks of frustration, I went on Twitter asking Spotify for help.
@SpotifyCares responded quickly with a DM. They asked for a couple of screen images including a copy of my Premium payments. Apparently my Premium account was connected to a Facebook Account with no email address - don't ask me how! They very quickly deleted my free account and connected my Premium account to my email address. Everything works fine now.
Solution: tweet a message to @SpotifyCares explaining your problem.
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