Paid for Premium using UPI. Got charged, but no change in the account

[Satwato]

Plan

Free/Premium

Country

India

My Question or Issue

I paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and remains to be in the free version. 

[KossB]

Have you tried logging out and logging back in?

And clearing your cookies and cache before you log back in?

[Satwato]

Yes I have. The problem isn't on a particular app, but my account as a whole. 

[Peter]

Hey @Satwato.

Thanks for reaching out to us about this.

If you're still experiencing this issue, could you head here and check the status of your subscription?

If it still says you're on free, it's likely that your payment was pending, but that it didn't go through. This charge should have been refunded to you - can you confirm this?

If you're not able to pay through UPI, do you mind trying again, but this time from a desktop in a different browser or incognito window?

Let us know how you get on 🙂