Paid for a year in advance but still being charged per month

[rtol1]

Hi,

I accepted an offer to pay in advance for a year and also paid for that on 21/12/2017. But in december and January I am also charged monthly. 

Please correct this.

Cheers,

Richard

[Melody]

Hey,

Thanks for reaching out, and welcome to the Community.

We're sorry to hear you've been charged twice. We'd recommend checking out our Why have I been charged twice? support article.

We hope this helps! If not, give us a shout and we'll see what else we can suggest 🙂

Many thanks,

/M

[rtol1]

Hi Meldody,

I misread my account page. The next payment is in 2019.

Sorry for the confusion,

Richard

[lotjoh-8]

Hi, 
As the person above I am still beeing charge. I was not helped by the link you suggested. 

/Lotta