(iPhone 7, Samsung galaxy S7)
(iOS 10, Android Oreo)
My Question or Issue
We paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore.
We already tried to reset and log out/log in for many times! We just checked our payments but it says nothing weird. Help us please!
Solved! Go to Solution.
Sorry to hear this - No worries, help’s here 🙂
Could you try following these steps in this support article: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?
Let me know how you get on 😊