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Paid for premium, but downgraded to FREE account

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Paid for premium, but downgraded to FREE account

Avatar of Deniseversloot
Newbie
2018-08-16 08:59 AM

Plan

Free/Premium

Country

 The Netherlands 

Device

(iPhone 7, Samsung galaxy S7) 

Operating System

(iOS 10, Android Oreo)

 

My Question or Issue

We paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore.

 

We already tried to reset and log out/log in for many times! We just checked our payments but it says nothing weird. Help us please! 

 

 

 

 

 

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Avatar of Billy-J
Spotify Star
Spotify Star
2018-08-16 01:40 PM

Hey @Deniseversloot,

 

Sorry to hear this - No worries, help’s here 🙂

 

Could you try following these steps in this support article: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?

 

Let me know how you get on 😊

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of Billy-J
Spotify Star
Spotify Star
2018-08-16 01:40 PM

Hey @Deniseversloot,

 

Sorry to hear this - No worries, help’s here 🙂

 

Could you try following these steps in this support article: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/?

 

Let me know how you get on 😊

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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