Paid for premium but still on free

[xavion23]

1. Plan

Premium for 3 months promo

Country

Philippines 

Device

Huawei mate 10

Operating System

Android 9

My Question or Issue

Paid for premium an hour ago, and my account is still on free. Checked my onlincr account payment has already been approved., checked all email addresstthat i got and i only have this account.  

<snip - Moderator Edit>

[Billy-J]

Hey @xavion23, thanks for reaching out to the Community!

When you check the status of your account here, does it say Premium of Free? 

Also, do you see any charges for your Premium subscription in your receipts page here?

Keep me posted!

[xavion23]

It says I'm free. Also i have received a confirmatory message from my paymaya and i have already checked its balance

[Xenia]

Thanks  for keeping us in the loop @xavion23,

It's possible that the payment didn't go through successfully after your bank or credit card company already placed a temporary authorization on the funds. In this case the charge will expire and the funds will soon reappear on your statement again. The time this takes can vary depending on your bank/credit card company. You can read more about pending charges here.

For full info on how to get your Premium started check out this support page.

Hope you'll find this info useful. Give us a shout in case you've still got any questions 🙂

[xavion23]

Thank you for this info. I'll update you once the payment get reverted back to my account or if the premium pushes through.