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Paid for premium

Paid for premium

Hi. I paid for premium but my account is still on free mode. Please help 😞 my email is < Moderator Snip - removed for security > pls contact me there

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1 Reply

Hey there, @Iellemo

 

Thanks for coming to the Community 🙂


We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.

If you're still having trouble, we'd recommend checking out the steps here:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Let us know how it goes!

/M

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