Paid my premium subscription in 20/2/2020 but now it says i have to pay for it again

Paid my premium subscription in 20/2/2020 but now it says i have to pay for it again

vasimous

Hey guys,

 

I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the payment method. Any help please?

 

 

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1 Reply

Ivan

Hey there @vasimous

 

Thanks for reaching out to the Community about this. 
 

The message you've received means that your last payment for Spotify wasn't successfully processed. No worries, if a Spotify payment doesn’t go through as usual, you won't immediately lose your subscription. We’ll keep trying to take the payment over the next few days.

 

In such case we suggest you check this help page. Don't worry if you're required to update the payment method. You can simply choose the payment from the drop-down menu provided. You won't pay twice for the current month. This is a mere confirmation of your payment details for the subscription. 

 

Hope this helps. Let us know if you have any more questions.

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