Hi there @Asiah1,
Thank you for your post in the Community. This seems odd.
You've mentioned that you've reinstalled the app. however, can you confirm that you followed the steps that are provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.
On another note, does this occur on one specific device or multiple devices?
We'll keep an eye out for your reply.
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