Paid premium without realising my friend was logged in my phone.... now cant get in touch with him!

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Paid premium without realising my friend was logged in my phone.... now cant get in touch with him!

Pipiluna
Casual Listener
Paid premium without realising my friend was logged in my phone.... now cant get in touch with him cause he went travelling to Asia for few months. So I logged in to my account with facebook and realised that i didnt have the premium account and cant go back to my friend's account to cancel my suscription either cause I dont have his details :-(
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Solution!

Re: Paid premium without realising my friend was logged in my phone.... now cant get in touch with h

Jacob
Community Legend

Hey @Pipiluna, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

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Solution!

Re: Paid premium without realising my friend was logged in my phone.... now cant get in touch with h

Jacob
Community Legend

@Pipiluna,

 

Glad to hear it! Please let me or customer support know if you need help with anything else :)

4 Replies
Solution!

Re: Paid premium without realising my friend was logged in my phone.... now cant get in touch with h

Jacob
Community Legend

Hey @Pipiluna, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

Re: Paid premium without realising my friend was logged in my phone.... now cant get in touch with h

Pipiluna
Casual Listener
It sounds great. Thanks

Re: Paid premium without realising my friend was logged in my phone.... now cant get in touch with h

Pipiluna
Casual Listener
They were SUPER helpful
Highlighted
Solution!

Re: Paid premium without realising my friend was logged in my phone.... now cant get in touch with h

Jacob
Community Legend

@Pipiluna,

 

Glad to hear it! Please let me or customer support know if you need help with anything else :)

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