Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Paid premium without realising my friend was logged in my phone.... now cant get in touch with him!

Solved!

Paid premium without realising my friend was logged in my phone.... now cant get in touch with him!

Paid premium without realising my friend was logged in my phone.... now cant get in touch with him cause he went travelling to Asia for few months. So I logged in to my account with facebook and realised that i didnt have the premium account and cant go back to my friend's account to cancel my suscription either cause I dont have his details 😞
Reply

Accepted Solutions
Marked as solution

Hey @Pipiluna, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

View solution in original post

Marked as solution

@Pipiluna,

 

Glad to hear it! Please let me or customer support know if you need help with anything else 🙂

View solution in original post

4 Replies
Marked as solution

Hey @Pipiluna, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

It sounds great. Thanks

They were SUPER helpful
Marked as solution

@Pipiluna,

 

Glad to hear it! Please let me or customer support know if you need help with anything else 🙂

Suggested posts