Paid subscription, but no mail or premium

[therslund]

I was trying to sign up for a Spotify membership, took the student one. I put my credit card information in and pressed enter. I remember it saying, it will not charge before I did the SheerID thing. But it did, I haven't got my premium or a mail with a receipt. The only thing I have is that it took 49 kr (7,81$) from me. I am upset and I just wanna listen to some music.

I live in Denmark, will send the picture of bank payment to staff.

[Aimee_T]

Hey @therslund, welcome to our Spotify Community!

If you haven't received the confirmation email, the payment is pending. That means that no money's been taken. The funds should reappear on your statement soon. 

Let us know if you have more doubts, we're here for you 🙂