Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Paid twice for one month

Paid twice for one month

(I'm sorry, my English is not so good) I accidently paid twice for this month. First I paid
€1,- for three months Spotify Premium, then I thought my account didn't upgraded so I paid again, but this time I accidently didn't select the discount so I paid €10,-. Is there any chance that I can get this €10,- back.
 
I hope someone can help me 🙂
 
 
Reply
3 Replies

Hi @I-Need-Help, welcome to the Spotify Community!

 

When you click on the link bellow, when is your next payment due to?

http://www.spotify.com/account

 

If it's not in four months time, I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

 

Support usually gets back within a day or two.

 

Hope this was more helpful!

 

Have a great day,

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for your help!

You're welcome @I-Need-Help.

 

Good luck!

 

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts