Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Paid twice on my subscription

Paid twice on my subscription

Plan

Premium

Country

Philippines

Device

Hwuawei LDNLX2

Operating System

Android 8

My Question or Issue

As like the subject says, i paid twice on my subscription, 1st was sept6 with my other bank card after 11sept after midnight premium went free so I had to pay again with my other bank card to get premium.

Any chance spotify team would honor on getting the next month free since I already paid?

 

*community rock star edit - removed payment info*

Reply
1 Reply

Hey there!

 

I think it's best to contact Spotify using this online form

 

They are able to take a look at this matter backstage. 🙂

Suggested posts