Paid via Gcash American Express Virtual Card

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Paid via Gcash American Express Virtual Card

-qq_bykx9ucme
Newbie

Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos.

Plan

Free/Premium

Country

 Philippines

Device 

Oppo F3

 

Screenshot_2018-06-04-01-49-22-25.png
1 Reply
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Re: Paid via Gcash American Express Virtual Card

JulianDavid
Roadie

Hey @-qq_bykx9ucme, welcome to the Spotify Community!

 

In this case, we'd like you to log in with your account here. You'll be redirected to your account's receipt page where you'll see all the successful payments made in your account. If you can't see records of the payment you made in there, it means that the payment attempts were not successful from our end. If so, the transactions must be on a pending state and they will expire in the following days. Any funds put on hold by your bank will return to your card automatically.

 

We suggest that you check this article in case you want to try to subscribe one more time. 

 

If you're able to see the records of the payment from your account's receipt page, the Premium service should be active. In that case, log out and then log back into your account from the Spotify app.

 

Let us know how it goes or if you have questions.

 

Have a great day!

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