Paid with paypal but account not upgraded

Paid with paypal but account not upgraded




Country UK


Operating System

Windows 10


My Question or Issue

I've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to premium. I can see the payment has left my bank account but my spotify account has not been upgraded, it's still just a free account. How do I get the upgrade to complete and or cancel it?


1 Reply


Hey @SteveG31 thanks for reaching out to the Spotify Community,


Make sure you try these possible solutions regarding your issue:

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we emailed you.
  • Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, sign in with your Facebook login details.


It's also possible that you’ve accidentally created a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.


For more info and tips about why your Premium subscription might not be working, check out this article.


If that does not work, or something else comes up, please let me know.



Jack 🙂


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