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Partner formerly on Family plan can’t join Duo

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Partner formerly on Family plan can’t join Duo

Avatar of supercj
Casual Listener
2024-10-31 02:51 AM

Plan

Duo

Country

UK

Device

iPhone 13 Pro Max

Operating System

Latest iOS

 

My Question or Issue

My partner was a part of a family plan with myself and my brother. He left and I went back to an Individual plan and my partner to Free. We now wanted to do a Duo together but when I invited her she was met with an error message (See attached).
We are unsure as she is not currently a part of any family or plan. Can anyone advise? Thanks!

IMG_5406.png
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Avatar of Maxim
Spotify Star
Spotify Star
2024-10-31 09:23 AM

Hey @supercj,

 

Thanks for coming to the Community. 

 

Please ask her to reach out to Support so that they can look into this: https://www.spotify.com/about-us/contact/ 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of Maxim
Spotify Star
Spotify Star
2024-10-31 09:23 AM

Hey @supercj,

 

Thanks for coming to the Community. 

 

Please ask her to reach out to Support so that they can look into this: https://www.spotify.com/about-us/contact/ 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Avatar of supercj
Casual Listener
2024-10-31 05:46 PM

Will do Maxim!

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