Parts of my premium aren't working

Jamie-leeRoach · 2017-09-09

So I bought premium last night, the transaction is still pending but I can choose the songs I want to listen to and no adds, plus I can download music like premium features. All that is fine but I can't skip more than 5 times and I can't have a song on repeat and I'm pretty sure these are premium features. I've tried logging out and my device states I'm on a premium subscription and I know it's not on another account so I'm confused as to what is wrong with it.

Robert_W · 2017-09-09

Hi @Jamie-leeRoach,

Welcome to the forums!

Could you let me know if you have recived any email confirmation from Spotify for the payment? (You may need to check your junk folder also.)

Also, have you played any music continuous for more than 30 minutes since signing up?

Lastly, another thing to try is to sign out then back in and see how it goes then.

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Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

sukkanındotu · 2017-09-10

I have the same issue. Last night i renew my premium account and also got the payment fee. I can listen whatever i want without ads and also download my music. But i can't skip the songs.

sukkanındotu · 2017-09-18

Any solutions?

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