Pay for Premium, Still Get eBay Ads

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Pay for Premium, Still Get eBay Ads

Spence3y
Newbie

Hi there,

 

I pay for a premium subscription here in Canada but I still frequently get served ads for eBay. I only get eBay ads, which makes me think it's a glitch on the platform side. 

 

I've tried everything - logging in and out, ensuring my payment information is correct, etc. I also checked my credit card statements and my subscription fee has gone through. Please let me know what we can do to fix this! Thanks! 

1 Reply

Re: Pay for Premium, Still Get eBay Ads

MattSuda
Community Legend

Hey @Spence3y

 

Which app are you using? Desktop app or mobile?

 

Have you tried reinstalling the Spotify app to see if that fixes the problem?

 

https://support.spotify.com/using_spotify/troubleshooting/reinstallation-of-spotify/

 

It's strange that you are still getting ads. Usually the ads are mixed, and you mention only eBay ads. If it's the desktop app, the only thing I can think of is adware is installed on your computer and is inserting these ads into the app. I suggest a complete reinstall of Spotify.

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