Pay premium

Reply

Pay premium

Elvira3
Casual Listener

 

Hello everybody. I want to pay premium again. with the usual card. but will not let me. I have tried various formulas and nothing. what I do. Thank you

 

Plan

Premium

Country

Germani

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System samsung

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Re: Pay premium

Luan
Rock Star 13
Rock Star 13

Hey, @Elvira3 
Welcome to Spotify Community and thanks for reaching out here!

First of all, I'd like to suggest that you double-check if your card is:

  • Registered in the same country to your Spotify account.
  • Not expired or canceled. 
  • Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.

If everything seems to be fine, but the issue persists:

  • Try entering your payment details again using a private/incognito window. 
  • Try a different payment method. 
  • It might just be a temporary connection issue, so wait a few hours and try again.
  • Get in touch with your payment provider. 

You can find more information about it in this support article.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
Luan

LuanRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS