Paying £4.99 a month but Spotify saying i have a free account.

[KezP]

I'm paying £4.99 a month for spotify at the moment and have been for a few years. I listen mostly on my android phone, I just checked which account I have as I'm fed up with suggested songs, to find that spotify is telling me I have a free account. What am I paying £4.99 a month for then? I see that premium costs £9.99 a month, so what package am I on that I pay a fiver but only get the basics of a free account? Can anybody help?

[MattSuda]

Hey @KezP

There used to be a desktop only plan for $5 that would just get rid of the ads. That plan has been discontinued for a few years now so I am not sure if that's the one you were on or not.

I suggest you contact support so they can take a look at your account and see what's going on

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

[KezP]

I've had a harder look and I think it was the unlimited package I was on, but can see that's been discontinued now.
I'll give those options a go, thanks for the advice.

[MattSuda]

You're welcome!

Yeah, the unlimited package never applied to the mobile app. It was desktop only and no ads from what I remember. On mobile you got the free plan. They let people stay on it for a while before sending out emails that their subscription would be cancelled unless they upgraded. So not sure what happened here.