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Paying for Premium, have payment proof but no Premium

Paying for Premium, have payment proof but no Premium

Plan

Premium

The Netherlands

 

Device

You put that here, so why moan about the message body containing that content? Idiots

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I'm paying for Premium, can see payment details (last payment made was 28 March) on my account but it says always that I only have Spotify Free 😞

Reply
4 Replies

Hi @YoungJules, welcome to the Spotify community!

 

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

 

Please double check if you're logging in with the correct credentials.

 

Besides, you can check here if you have more than one account (and logging in the wrong one).

 

Let me know if this helps!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

T h a n k s   f o r   t h e   r e p l y .   I ' m   l o g g i n g   o n   w i t h   ( a s   f a r   a s   I        k n o w )   t h e   o n l y   S p o t i f y   a c c o u n t   I   have. T h e   a c c o u n t   I   l o g    o n   a s   s h o w s   m y   p a y m e n t   h a s   b e e n   m a d e ,   b u t   I   n e v e r    g o t   a    r e c e i p t   p e r   e m a i l   a s   f a r   a s   I   c a n   t e l l .   L a s t   e m a i l   f r o m   S p ot i f y   b e f o r e   I   s t a r t e d   t r y i n g   t o   s o r t   t h i s   o u t   w  a s   9 t h   J a n u a r y   ( s o m e t h i n g   a b o u t   m y   3 0    f a v o u r i t e   n u  m b e r s ) .   T h e   l a s t   p a y m e n t   m a d e   w a s   o n   2 8 t h   M a r c h   u s i  n g   i D e a l   ( D u t c h   b a n k   p a y m e n t   s y s t e m ) .

 

I'm pretty sure I haven't linked Spotify to my FB account.

 

Just really annoying that there's never any real help to be had, have been going round in circles on the website... even getting Access Denied on some of their help links lol

Thanks again for the reply... more suggestions are always welcome.

 

 

I'm sorry about that, @YoungJules 

 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

 

There are a few ways to contact them.

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful!

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks again. On my second visit to the first link you gave, by saying "yes, I can see my playlists" when asked, it did eventually, and begrudgingly allow me to send an actual support request via email.

 

Will keep you informed! Cheers!

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