Paying for Premium with Paypal

[Harold21]

My trial period ended today, and I want to upgrade to premium. My only payment option is PayPal, but it just won't let me. My country is US on both accounts, and I've tried to pay in a desktop incognito window but that won't work either.

[Maxim]

Hey @Harold21,

Please provide a little bit more info about your issue. What exactly happens when you try to pay for Premium using PayPal?

Let me know. Thanks 🙂

[Harold21]

I'm sent to an error page that just says my transaction wasn't able to be completed. The only option on the page is a button that says "return to merchant" ("return to seller" on mobile)

[Maxim]

Are you able to post a screenshot of the error message?

[Harold21]

Here is a screenshot

[Maxim]

Thank you!

Can you try it on another device?

[Harold21]

I've tried it on desktop and in an incognito window, same issue

[Maxim]

Please take a look at this PayPal troubleshooting support article: https://support.spotify.com/account_payment_help/payment_help/having-problems-using-paypal/

Thanks!