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Paying for Premium with Paypal

Harold21
Casual Listener
My trial period ended today, and I want to upgrade to premium. My only payment option is PayPal, but it just won't let me. My country is US on both accounts, and I've tried to pay in a desktop incognito window but that won't work either.
7 Replies

Maxim
Spotify Star
Spotify Star

Hey @Harold21,


Please provide a little bit more info about your issue. What exactly happens when you try to pay for Premium using PayPal?

 

Let me know. Thanks 🙂

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Harold21
Casual Listener
I'm sent to an error page that just says my transaction wasn't able to be completed. The only option on the page is a button that says "return to merchant" ("return to seller" on mobile)

Maxim
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Spotify Star

Are you able to post a screenshot of the error message?

MaximSpotify Star
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Harold21
Casual Listener
Here is a screenshot
IMG_0052.PNG

Maxim
Spotify Star
Spotify Star
Thank you!

Can you try it on another device?
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Harold21
Casual Listener
I've tried it on desktop and in an incognito window, same issue

Maxim
Spotify Star
Spotify Star

Please take a look at this PayPal troubleshooting support article: https://support.spotify.com/account_payment_help/payment_help/having-problems-using-paypal/

 

Thanks!

MaximSpotify Star
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Note: I'm not a Spotify employee.
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