Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Paying for an account that I don't need..

Paying for an account that I don't need..

When I signed up for Spotify awhile ago, I created several different accounts (pretty sure I made 3-4 with different emails for each one..I don't know why). Recently I upgraded one of my accounts to premium, but I'm being charge twice as much. I've tried going through my accounts to see the other one that is being charged, but I can't find anything. Is there a way to fix this problem? I really don't want to be charged an extra $10 a month for an account that I don't use.

1 Reply

Hey @jackdawswing, welcome to the Spotify Community!


All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

Suggested posts