Paying for premium but cant use it

[user-removed]

My Question or Issue

 I have a new phone  samsung galaxy S9+ and it seems i cant find my premium. Still Spotify has with-drawn money from my credit card for premium for this month. I have tried all the ways they ask in the support but nothing works. What can i do? 

[Brunelicia]

Hi there,

Can you still see all your playlists and songs saved on your new device?

Thanks 🙂

[user-removed]

No i cant see anything from my old phone 😕

[Brunelicia]

It sounds like you've got a second account with Spotify.

You can check out this article on finding accounts: https://support.spotify.com/article/do-i-have-an-additional-account/

Thanks