Paying for premium but still showing as free

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Paying for premium but still showing as free

Chelleread
Casual Listener

 

 

My Question or Issue

 I’ve paid for premium since September but my account is still on free subscription. I’ve logged in and out, tried on various different devices but still nothing?? 

4 Replies

Re: Paying for premium but still showing as free

Rock Star 5
Rock Star 5

Hey there,

Thanks for reaching out to the community.

 

I'm adding this help guide on possible reasons and actions for a premium account showing as free.

 

Let me know if it helped=)

 

OneByBooRock Star 5
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Paying for premium but still showing as free

Chelleread
Casual Listener
Hi there, I’ve already tried this, unfortunately I’m still stuck. I’m being offered a 3 month free trial again? But payments are being taken from my account.

Thanks

Re: Paying for premium but still showing as free

Chelleread
Casual Listener

Hi, 

 

I’ve already tried this, still not working? 

 

Thank you

Highlighted

Re: Paying for premium but still showing as free

Rock Star 5
Rock Star 5

Hey there,

Thanks for getting back with me.

 

I suggest contacting Spotify through this form.

Follow the steps relevant to you.

 

Let me know if there's anything else i can do.

OneByBooRock Star 5
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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