Paying for premium subscription but don't have it

[Enrikamilne2016]

Hello there
I have Spotify for about a year
I have been paying £9.99 a month
And I always had advertising and some songs locked and I can't change songs myself
Basicaly friend came and said that it's free subscription I use
But I m paying every month
And no I haven't any other accounts

[Maxim]

Hey @Enrikamilne2016,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Vincianeramon]

Does not help me..