Paying premium but account states "free account"

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Paying premium but account states "free account"

aoife_mccaffrey
Newbie
Hi,
I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account".
How do I cancel these payments? I cannot use the cancel my subscription option as the account states I have no subscription.
I have now overpaid for 3 months. Thanks!
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Re: Paying premium but account states "free account"

Rock Star 16
Rock Star 16

Hey @aoife_mccaffrey! Welcome to the Spotify Community!

Hmm, that's not alright! Could you check that you only have one account at Spotify? Here are some steps which can be helpful. Let me know how it goes! :)

Have a nice day!

HuibRock Star 16
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