Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Payment Details

Payment Details

So I got a new debit card and everytime I try to update the information it just reloads the same page. I've searched all over to try and find a way to update my payment details and everything keeps telling me to do the exact thing that I've already been doing. Someone help. or, you know, fix the website.. this is really frustrating. 

Reply
1 Reply

Hey @K-money,

 

I'd recommend reaching out to Support via one of the below ways so they can look into this issue 🙂


Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts