Payment Difficulties

[angeeelgloria]

Plan

Planing to Subscribe Premium Family

Country

 Indonesia

Device

Operating System

My Question or Issue

 Hi, I unable to process my payment through the website. There is no realiable support available in Indonesia so I'm super annoyed now that I couldn't process my payment eventhough my credit card is working well. They asked me to try another payment method, where there's only one payment method available which is Credit Card, yet payment keep failing. Please I need some help, I'm desperate and furious here. 😞

Thank you in advance.

[MrAlexG]

Hey there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

Have an awesome day!

[angeeelgloria]

I've read the article and do all the stuff mentioned there, but still no result. Is there another way to solve this?

[MrAlexG]

Hey there!

If you have tried those steps, I’d recommend reaching out to Spotify for more help with this. Just fill out the online contact form to create a ticket with support.

I hope this helps!

Have an awesome day!